Question 1

Why can I not plan a route / does my plan fail?

Accepted Answer

You may be given an error message such as; “Planner server error” or “We could not calculate your plan” etc. These are indeed not very specific because in most cases it isn’t very clear to the planner how a route could be made possible.
 The most common settings that make a plan fail: When you have selected a car, a type of charger is selected automatically. Sometimes you need to add other types of chargers such as CCS or Level 2 to make the plan work.  Have you chosen to prefer or exclude a specific charging network? Changing the setting to “Prefer” rather than “Use exclusively” will often be the solution that makes a plan work.
 Have you added something in the settings for “Avoid on route”? For instance, some routes may not be possible to plan without making use of Highways, Ferries or other alternatives that one may choose to avoid.

Question 2

How can I save or edit addresses for Home and Work?

Accepted Answer

You can save two addresses to easily be accessed as Home and Work.   1. Input any address just like you would when planning and make sure the planner finds the correct location on the map.  2. Then click the input field again. 3. Now click the “SET” button next to ‘Work’ or Home’.  If you’d like to change the locations you’ve set as Home or Work, you can simply save a new location as whichever you’d like to change as saving a new location overwrites the old one.

Question 3

What kind of chargers can I use?

Accepted Answer

Tesla
Tesla have two kind of chargers. The old one Tesla SC and the new one Tesla CCS. Tesla SC are used i United states and Canad and Tesla CCS in Europe. If you have an CCS outlet or an CCS adapter you can also charge at other charging stations that have CCS chargers. Some countries lack Tesla chargers so you need to add CCS chargers to your settings to make the plan work. In some cases it is also needed Level 2 chargers.  Other EVs The most cars have CCS outlets. These cars can use both CCS chargers and Level 2 chargers. In some countries you can also use Teslas CCS chargers.  Some cars like Nissan Leaf, Peugeot iOn, Citroën C-Zero and Mitsubishi i-Miev are using CHAdeMO chargers.

Question 4

How can I add or remove a saved vehicle?

Accepted Answer

To add a new saved vehicle, go into to Settings (detailed) > Car model > Add my car. Make sure to select the correct car model and give it a suitable name.   To remove a saved vehicle go to Settings (detailed) > Car model and select the car you wish to remove by clicking the gear symbol next to it. In the lower right corner of the panel, you will find the Delete button.

Question 5

How can I prefer or exclude certain charging networks?

Accepted Answer

If you have a membership with a certain network, prefer or dislike a certain network, you can set custom preferences for them. To do this go into: 
Settings (detailed) > Chargers & networks > Network preferences  Type the name of the network and select a matching option. After having selected a network, you’ll be given the following preference choices:  Use exclusively and prefer You can select several networks to be used exclusively, but add an additional preference for some of them within the exclusively used group.  Use exclusively Excludes all other networks, only the ones with this preference will be used in planning.  Prefer Networks with this preference will be preferred if possible over networks with no preference.  Don’t care Neutral, no preference whatsoever.  Rather not use Lessens preference, only used if there are no other options.  Never use this network Networks with this preference will be entirely excluded from planning.

Question 6

How can I link my vehicle for live data?

Accepted Answer

All cars have their unique qualities and quirks, and what connection options are available may vary between vehicle models. To see what connection types are available for your vehicle and what level of data those options support you may check our Live Data Comparison.
 First, you need to save your car in the app. This is how:  Open the settings menu Click on Car model Scroll down to Add my car and click on that Choose the right model Choose a name for your saved vehicle  Once you have a saved vehicle you may link it. You will be presented with the linking options available for the selected vehicle model directly after having saved it, but you can always come back to the vehicle settings page and link it at a later point in time. This is how:  Open the settings menu Click on Car model Click on the cogwheel to the right of your saved vehicle

Question 7

How can I share a link to an ABRP plan?

Accepted Answer

After creating a plan, click Share > Share ABRP link.

Question 8

How can I request a new feature?

Accepted Answer

We have recently started using Upvoty, a platform which allows users to provide feature suggestions directly to our development team. From the settings panel find the "Support & Feedback" button and then click "Suggestions", or visit abrp.upvoty.com/b/request-a-feature   From this page you can also vote on other users' suggestions. This will help us get a better idea of which features are highly anticipated. On Upvoty you can also see the status of your requests.

Question 9

How can I report a bug?

Accepted Answer

We have recently started using Upvoty, a platform that allows users to submit bug reports directly to our development team. At the bottom of the settings menu, you'll find the "Support & Feedback" button and then click "Report a bug", or visit abrp.upvoty.com/boards/posts/report-a-bug   From this page, you can also vote on other users' suggestions. This will help us get a better idea of which features are highly anticipated. On Upvoty you can also see the status of your requests.

Question 10

I am missing a vehicle, how can I request it be added?

Accepted Answer

We have recently started using Upvoty, a platform that allows users to provide suggestions directly to our development team. If you wish to request a new vehicle, you may do so through the 'Missing your car?' button at the bottom of the list in the vehicle selection in the app/website. Or visit abrp.upvoty.com/b/add-a-vehicle    From this page, you can also vote on other users' suggestions. This will help us get a better idea of which features are highly anticipated. On Upvoty you can also see the status of your requests.

Question 11

Why can I not set up the ABRP Apple Watch app?

Accepted Answer

As the ABRP Apple Watch app is a Premium feature, first make sure you're logged into your ABRP account and that you have an active Premium subscription or trial.  If you’re still experiencing issues with launching the ABRP app on your Apple watch please do the following;  1. Perform the setup process by first opening the ABRP app on your iPhone and then opening the ABRP app on your watch. Let the connection be established for a moment before touching the watch screen at all. Once you see that we’ve established the connection and the app is displaying data you may scroll and swipe.  2. Should it still not work as intended you may try to uninstall and re-install the watch app. You may do this by visiting the ‘Watch’ app on your iOS device. In the Watch app, scroll down to the ‘installed on apple watch section’, select ABRP and toggle off the ‘Show App on Apple Watch’ option.  Next, go back and now scroll further down to the ‘available apps’ section. Here, find ABRP and click ‘install’.  After this, you may retry step 1 as described above.

Question 12

How do I upgrade to ABRP Premium?

Accepted Answer

Premium features such as real-time charger status, CarPlay or Android Auto support are accessible by subscribing to ABRP Premium.  You may subscribe through one of three options; App store, Google Play or our own subscription portal over at abetterrouteplanner.com/premium where you also get a free 14-day trial*.  Subscription plans are available either as paid per month or per year with a lower price per month.  You may also subscribe directly through the app**/website. If you are logged into your ABRP account;  Web: Click the hamburger menu in the top left corner to go into settings. Here, click the 'ABRP Premium' button.  iOS/Android app**: Click the ABRP icon in the top left corner to go into settings. Here, click the 'ABRP Premium' button.  You may read more about ABRP Premium and all its features here.  *One-time web-exclusive offer. **When subscribing through the iOS or Android app, a subscription will be created through the App store or Google Play.

Question 13

How can I cancel or renew my subscription?

Accepted Answer

To manage your subscription click the ABRP icon in the top left corner of the page (app) or the hamburger menu in the top left corner (web). Then click the button that displays your username to open your account settings. Click the “Manage ABRP Membership” button. From the Premium portal, you may cancel or renew your subscription.   You may also access the premium portal directly by visiting: abetterrouteplanner.com/premium   If you have signed up through the App Store or Google Play you need to manage your subscription by following these links:  App Store support.apple.com/en-us/HT202039   Google Play support.google.com/googleplay/answer/7018481   Should you run into any issues with making a cancellation or renewal, reach out to our support team via the 'Support & Feedback' section at the bottom of the settings menu and we'll be right with you.

Question 14

How can I update my payment method in the ABRP Premium subscription portal?

Accepted Answer

To manage your subscription click the ABRP icon in the top left corner of the page (app) or the hamburger menu in the top left corner (web). Then click the button that displays your username to open your account settings. Click the “Manage ABRP Membership” button.  Here you may delete, add or edit payment method for your subscription. We recommend doing this through the web version since you will open the subscription management website in a browser. You may also access the website directly by visiting: abetterrouteplanner.com/premium