You may be given an error message such as; “Planner server error” or “We could not calculate your plan” etc. These are indeed not very specific because in most cases it isn’t very clear to the planner how a route could be made possible. The most common settings that make a plan fail: When you have selected a car, a type of charger is selected automatically. Sometimes you need to add other types of chargers such as CCS or Level 2 to make the plan work. Have you chosen to prefer or exclude a specific charging network? Changing the setting to “Prefer” rather than “Use exclusively” will often be the solution that makes a plan work. Have you added something in the settings for “Avoid on route”? For instance, some routes may not be possible to plan without making use of Highways, Ferries or other alternatives that one may choose to avoid.

You can save two addresses to easily be accessed as Home and Work. Input any address just like you would when planning and make sure the planner finds the correct location on the map. Then click the input field again. Now click the “SET” button next to ‘Work’ or Home’. If you’d like to change the locations you’ve set as Home or Work, first delete the currently saved address by clicking the ‘X’ to the right of ‘Home’ or ‘Work’ in the list. Now you can type in an address in the input field and save a new location the same way as initially. Does the place not have a street address? Then you may instead drop a marker on the map. This is done by right-clicking on the map in the web version or long-pressing the screen in the iOS/Android app. Once the marker is placed, you’ll get the option to ‘Set as Home’ or ‘Set as Work’.

Tesla Tesla has two kinds of chargers. The old one is Tesla SC and the new one is referred to as Tesla CCS. Tesla SC is used in the United States and Canada and Tesla CCS in Europe. If you have a CCS outlet or a CCS adapter you can also charge at other charging stations that have CCS chargers. Some countries lack Tesla chargers so you need to add CCS chargers to your settings to make the plan work. In some cases, it is also needed Level 2 chargers. Other EVs Most cars have CCS outlets. These cars can use both CCS chargers and Level 2 chargers. In some countries, you can also use Teslas CCS chargers. Some cars like Nissan Leaf, Peugeot iOn, Citroën C-Zero, and Mitsubishi i-Miev are using CHAdeMO chargers.

Save a new vehicle Go into: Settings > Car model (click the selected car right below ‘Plan settings’ Click the button ‘Select a new car’ at the bottom of the list Specify the vehicle model Now, when the correct model is selected, click it once more in the list of settings Right below the named vehicle model, you’ll see three buttons; ‘Edit settings’, ‘Live data’, and ‘Save’. Click ‘Save’ to save the vehicle. Remove a saved vehicle Go into: Settings > Car model (click the selected car right below ‘Plan settings’) Select the vehicle you wish to remove Click 'Edit settings' At the bottom of the vehicle settings menu, you'll find the option to 'delete' ⚡️ Do note that non-premium users are limited to one saved vehicle on their account. Users who subscribe to ABRP Premium may save and link multiple vehicles.

If you have a membership with a certain network, prefer or dislike a certain network, you can set custom preferences for them. To do this go into: Settings (detailed) > Chargers & networks > Network preferences Type the name of the network and select a matching option. After having selected a network, you’ll be given the following preference choices: Use exclusively and prefer You can select several networks to be used exclusively, but add an additional preference for some of them within the exclusively used group. Use exclusively Excludes all other networks, only the ones with this preference will be used in planning. Prefer Networks with this preference will be preferred if possible over networks with no preference. Don’t care Neutral, no preference whatsoever. Rather not use Lessens preference, only used if there are no other options. Never use this network Networks with this preference will be entirely excluded from planning.

After creating a plan, click Share > Share ABRP link.

We have recently started using Upvoty, a platform which allows users to provide feature suggestions directly to our development team. From the settings panel find the "Support & Feedback" button and then click "Suggestions", or visit abrp.upvoty.com/b/request-a-feature From this page you can also vote on other users' suggestions. This will help us get a better idea of which features are highly anticipated. On Upvoty you can also see the status of your requests.

We have recently started using Upvoty, a platform that allows users to submit bug reports directly to our development team. At the bottom of the settings menu, you'll find the "Support & Feedback" button and then click "Report a bug", or visit abrp.upvoty.com/boards/posts/report-a-bug From this page, you can also vote on other users' suggestions. This will help us get a better idea of which features are highly anticipated. On Upvoty you can also see the status of your requests.

We have recently started using Upvoty, a platform that allows users to provide suggestions directly to our development team. If you wish to request a new vehicle, you may do so through the 'Missing your car?' button at the bottom of the list in the vehicle selection in the app/website. Or visit abrp.upvoty.com/b/add-a-vehicle From this page, you can also vote on other users' suggestions. This will help us get a better idea of which features are highly anticipated. On Upvoty you can also see the status of your requests.

As the ABRP Apple Watch app is a Premium feature, first make sure you're logged into your ABRP account and that you have an active Premium subscription or trial. If you’re still experiencing issues with launching the ABRP app on your Apple watch please do the following; 1. Perform the setup process by first opening the ABRP app on your iPhone and then opening the ABRP app on your watch. Let the connection be established for a moment before touching the watch screen at all. Once you see that we’ve established the connection and the app is displaying data you may scroll and swipe. 2. Should it still not work as intended you may try to uninstall and re-install the watch app. You may do this by visiting the ‘Watch’ app on your iOS device. In the Watch app, scroll down to the ‘installed on apple watch section’, select ABRP and toggle off the ‘Show App on Apple Watch’ option. Next, go back and now scroll further down to the ‘available apps’ section. Here, find ABRP and click ‘install’. After this, you may retry step 1 as described above.

We have recently started using Upvoty, a platform that allows users to provide suggestions directly to our development team. You may request a new charge card on abrp.upvoty.com. From this page, you can vote on other users' suggestions. This will help us get a better idea of which charge cards are highly anticipated. On Upvoty you can also see the status of your requests.

The reference consumption value in ABRP is a base value measured at a constant speed of 110 km/h (or 65 mph) in near perfect conditions (wind, temperature, road etc.). When we calculate a plan for you, we'll take into account the elevation changes, temperature and speeds throughout the route to estimate your consumption on top of the already calculated reference consumption throughout the route. Reference consumption can either be displayed and entered as: A) Energy consumption per driven distance unit Wh/km @ 110 km/h or Wh/mi @ 65 mph B) Distance possible to drive per energy unit km/kWh @ 110 km/h or mi/kWh @ 65 mph Bear in mind which unit has been selected when manually adjusting the value. Typically the value for unit type A would range between 100-350 depending on the selected vehicle while unit type B normally should have a value between 2-5. The unit type can easily be changed by clicking the displayed unit and the entered value will automatically be converted.